Category Innovation and Architecture

AT#51: Love Yourself! (Not Only Your Customer)

AT#51: Love Yourself! (Not Only Your Customer)

“You shall not take vengeance or bear a grudge against the sons of your own people, but you shall love your neighbor as yourself“:

Holy Bible, Leviticus 19:18

Today, in the era of digital transformation, customer focus is the mantra of all companies. This consequent focus on customer needs means concentrating on how every interaction helps the customer, rather than how it helps your business. As stated in his explanation, putting customers at the heart of everything you do as a business places you in a better position to build relationships and increase customer satisfaction (and your revenues, of course!).

But can you focus on your customers too much? Yes, if you live in our reality of limited resources!

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AT#49: Digital Transformation: What Companies should learn from ‘Christkindlmarkt’ Vienna

AT#49: Digital Transformation: What Companies should learn from ‘Christkindlmarkt’ Vienna

A recent article by an Austrian newspaper stated that the growth in sales of the ‘Christkindlmarkt’ (Christmas Market) Vienna exceeds the turnover growth of online shops by 30%. At the first instant, I was quite surprised by this fact. Why are traditional business models like of the Christkindlmarkt still competitive? Why are companies of the old economy like large banks still around even if not having radically transformed to innovative business models?

In my opinion, the best answer to these questions is given by the German philosopher Odo Marquard . His famous essay “Zukunft braucht Herkunft” (“Future needs Ancestry”) discusses why every innovation must be based on the capabilities that have evolved over centuries. In other words – if you are an elephant even years of training cannot make you a zebra. If you are the Vienna Opera even hundreds of Agile coaches cannot make you Spotify. If you are a big bank even thousands of consultants cannot make you a fintec.

After some contemplation, I asked myself questions like:

  • Could it be that we admire companies like Amazon too much?
  • Do we live in an age that believes too much in technology and progress?
  • Are companies of the old economy aware of their tremendous strengths that still keep them in front of innovative startups like fintechs?
  • Is the hype of digital transformation slowing down because of the reality of real, tangible assets that can not be disrupted by internet companies?

After answering these questions from my point of view I would give the following recommendations: Read More

AT#14: The Innovation Steam Train

AT#14: The Innovation Steam Train

In times of the digital transformation, almost all industries are facing challenges caused by highly accelerated technology innovation cycles and new and disrupting competitors.  Today, companies put a tremendous effort into innovation initiatives. A recent Boston Consulting Group survey reported that nine out of ten senior executives believe generating growth through innovation is essential for success in their industry. Innovation is a trend that runs through all organizations, not just a segregated discipline performed by specialized people only. Read More

AT#3: Design Thinking is cool! Architectural Thinking makes it amazingly cool!

AT#3: Design Thinking is cool! Architectural Thinking makes it amazingly cool!

Companies are in an uncomfortable position today. On the one hand, the digital transformation is forcing them to innovate at an increasing pace. On the other side, they run on a historically grown legacy IT and huge technical debt. The past is cemented into the vast existing application landscape, but the future requires a rapid transformation. For this reason, innovation methods such as “Design Thinking” and the ideas of the agile organization have gained massive popularity in recent years. It is hard to find a larger company that does not run an ‘Open Innovation Space’ where people innovate and build prototypes, and that is a good thing in principle. The only problem is, however, that companies usually do not steer their innovation initiatives towards a big picture.

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